212° Customer Service Promise

You wouldn’t buy a New Car from a Junkyard and you don’t buy Fresh Produce from a Garden Supply store. So why in the world would you buy a mattress from a Big Box Electronics store? Or a Department store? Sure, these places like to pretend they have the best prices but most consumers are smarter than that. I can double the price and say “50% OFF!” and hope to fool as many people as possible but as a small business operating solely in Lancaster County, we rely too heavily on our past customer’s satisfaction to play these  careless and outright dishonest games. Plus, we sell mattresses and accessories. That’s it. We know our stuff and we are more than happy to spend the time with you.

Your satisfaction, from the moment you step into one of our stores, to the moment you lay down on your wonderful new mattress at home, is our only concern. We appreciate you and we know what it means to be appreciated. If there’s a problem with your mattress, even 5 years down the road, call us and let us know. We’ve built our business around this idea. Without you we’re nothing and that thought gives us gratitude. In return, we stand by Our Promise.

The concept is simple: At 212° water begins to boil, but only at 212°. The one degree between 211° and 212° makes a world of difference. That one extra degree changes everything and it is with this in mind that we created our Customer Service Promise.

 

                                  Customer Service Promise

  • Purpose. At 211°, others just sell you a mattress. At 212°, Gardner’s Mattress & More strives to improve the lives of others through a better night’s sleep.
  • Customer Service Beliefs. At 211°, others just deliver a mattress. At 212°, Gardner’s Mattress & More puts you before us. We’ll say what we do, do what we say and demand excellence in ourselves in all that we do.
  • Mission. At 211°, others only seek to sell more mattress this year than last. At 212°, Gardner’s Mattress & More strives to move from “success” to “significance”, to help you wake up happy and pain free.
  • Guiding Principles. At 211°, other hide behind the fine print. At 212°, Gardner’s Mattress & More knows that “Integrity is what you do when no one is looking and if you always tell the truth, you won’t have to remember what you said.”

 

So rather than trusting a Big Box “Jack of All Trades/Master of None” retailer with something as important as a quality night’s sleep, contact us at Gardner’s or explore our website for more information. It’s a decision that will allow you to rest easier for many years to come.

 

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